How to Make an Appointment
Appointments may be booked in several ways:
Online
Patients can book appointments using our online service.
By Phone
Patients can book an appointment by calling reception on 020 8961 1183
In Person
Patients can visit the surgery and book an appointment with the receptionist.
Non-urgent advice: Please Note
To access appointments we are kindly asking all patients, where possible, to complete an online consultation. Allowing us to keep our phone lines free for the few, often vulnerable patients who cannot access online services.
All appointment requests will be triaged. Clinicians will triage accordingly and if your problem is urgent and needs treatment that day we offer telephone & video consultations.
If the clinician feels it is necessary to assess you face to face, an appointment will be arranged.
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see our Who Do I See? section, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Non-urgent advice: Help with your GP Appointment
Here are some tips to make the most of your appointment.
One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.
Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.
Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.
Ask a friend or family member to come with you – only if you would like.
Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late – you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.
Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.
Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.
Non-urgent advice: Cancel an Appointment
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Cancel your appointment online
If you are not registered for online services or don’t have the password to hand, then you can complete our Cancel Appointment Form
Evening and weekend appointments
We recognise that sometimes it is not easy to see us during working hours.
Additional appointments are available in the evening and at weekends. To book one of these appointments you should contact the Practice or via NHS 11 when the Practice is closed. However, these appointments will not necessarily be at your usual GP practice, but the health professionals treating you will be able to see your full medical record, with your consent.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Home Visits
Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit he could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.
Request for a home visit should be made before 10:00 am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.
The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.
Harness Care Additional Access
GP Access Hub Appointments
When the GP Practice is fully booked, we may arrange for an appointment with the Harness Primary Care Network GP Access Hub that also provides care for our patients. Appointments at the GP Hub are available during weekday evenings, weekends and bank holidays.
Monday to Saturday from 9am to 8pm
Please ask the GP receptionist to book an appointment for you or call NHS 111 and they can also arrange an appointment at the hub.
The Harness Hub is located within Park Royal Medical Practice, Central Middlesex Hospital, Acton Lane, London, NW10 7NS.
Appointments are available in the evening and at weekends – please call the practice to be booked or call 0208 194 7355 to book an out of hours’ appointment with one of our local linked practices.
Alternatively, please visit 111 online or call 111 to be directed to the help you need.
The evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need.
